|
|
Foundation Plan |
Enhancement Plan |
|
The Foundation Plan is
required with the initial software purchase, and guarantees the
availability of support for one year. If you should require assistance
getting your new solution operational, our technical support team will be
available, guaranteed. The Foundation Plan ensures the successful
deployment of your Accountable Software solution at the onset of your
enrollment. In addition it provides continued return on investment as
enhancements and new features are added, it also ensures available support
for those releases. |
The Enhancement Plan ensures
the success of your solution by making available all product updates and
version changes for one year. During the term of your Enhancement Plan you
can upgrade your Microsoft Business Solutions product to any released
versions knowing that all of your Accountable Software Solutions will be
available. A current Enhancement Plan, along with our commitment to release
our products simultaneously with Microsoft business Solutions guarantees
that you can upgrade whenever you choose. |
|
Features: |
Features: |
|
·
Introductory
contact welcoming you to Accountable Software’s Foundation Plan. ·
3 technical
support incidents per product for use during the term of the plan. ·
Automatic
enrollment in the Enhancement Plan. ·
Reduced rate
for additional support incident purchases. |
· Support for all new versions of Microsoft Business Solutions
products released within the maintenance plan year. · Access (via download) to new enhancements, solution improvements
and service packs. · · Reduced rate for additional support incident purchases. |
|
Pricing |
Rate |
Late Renewal
Pricing |
Additional %
Charged |
|
(% of List Price) – Charged Annually |
|
30 Days |
15% |
|
Foundation Plan– Required year 1 |
18% |
|
|
|
Enhancement Plan |
15% |
|
|
Plan renewals are due by the plan anniversary date. Late penalties
are assessed after a 30 day grace period.
Additional Support Availability
In the event that additional support incidents are needed,
technical support will continue to be available in the manner of Per Incident
Support and Support Packs as outlined below:
|
Support Incident – 5 Pack |
Rate |
|
Support Incident– Single |
Rate |
|
With Current Service Plan |
475 |
|
With Current Service Plan |
125 |
|
Not available without
a current plan |
|
|
Not available without a current plan |
|
Technical Support Information
Once enrolled in the
Foundation Plan or with the purchase of support incidents, you may contact
our technical support team by telephone or by Email. If you are not currently
enrolled in the Foundation Plan, please contact us by phone to make support
arrangements. When contacting support, please provide your registered site
name, product, Microsoft Business Solution version, and a detailed
description of the issue.
|
Technical
Support Hours |
Contact
Information |
|
Monday
- Friday 9:00 AM to 5:00 PM EST |
Telephone:
484.875.0600 Opt 3 |
|
Technical
Support is closed on major US Holidays |
Email:
TechSupport@accountable.com |
Last
Saved: 2006-07-25