Forms Printer Causes 'Error Detected by Database DLL' when printing through Citrix or Terminal Serve

3 January 2003

Issue Description

Forms Printer Causes 'Error Detected by Database DLL' when printing through Citrix or Terminal Server.

Solution

The first thing to test is the report itself. Does the report print if you log onto the server as an Administrator, and print?

If it does, then the problem is most likely DLL permissions for the remote user. The fix is to add the Crystal folder files to the System32 folder so that all users have access. The Crystal Decisions Knowledgebase Article below describes how this can be done: http://support.crystaldecisions.net/library/kbase/articles/c2001377.asp

**IMPORTANT NOTE** Please be advised that while there are customers using Crystal Reports and Forms Printer with Citrix, Crystal Decisions has stated that Citrix is not a supported platform for Crystal Reports.

For more information, please see the following Crystal Decisions article:
http://support.crystaldecisions.com/library/kbase/articles/c2009841.asp

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