Forms Printer is mapped to use a Crystal Report but a Great Plains standard report is being printed.

3 January 2005

Issue Description

In the 'Forms Printer Setup' window (Tools> Setup> Company> Forms Printer) the report is mapped to a valid Crystal report and the 'Forms Printer Selection' field is set to 'Use Crystal Report'.  However when printing the report, the standard Great Plains Report Writer report is being printed instead of the Crystal report.

 

This typically occurs for one of the following reasons:

 

1)      The current version of Forms Printer has not been registered.

 

Or

 

2)      There is a conflict with a third party product in the Dynamics.set file.

Solution

Move Forms Printer towards the top of the Dynamics.set file

 

1)      Make a backup of the Dynamics.set file found in the directory Great Plains was installed to.

2)      Open the Dynamics.set file using notepad.

 

Each product in the Dynamics.set file consists of a product number, product name and three dictionaries.  For Forms Printer these are 1230, Forms Printer and FPD1230.DIC, FPD1230F.DIC and FPD1230R.DIC respectively.  For Custom Report Integration they are 1655, Custom Report Integration and ASI1655.DIC, ASI1655F.DIC and ASI1655R.DIC respectively as shown in the sample below:

6
0
Great Plains
1493
SmartList
4141
Sample A
7722
Sample B
1655
Custom Report Integration

1230
Forms Printer

Windows
:C:Great Plains/Dynamics.dic
:C:Great Plains/Forms.dic
:C:Great Plains/Reports.dic
:C:Great Plains/EXP1493.DIC
:C:Great Plains/EXP1493F.DIC
:C:Great Plains/EXP1493R.DIC
:C:Great Plains/SampleA.DIC
:C:Great Plains/SampleAF.DIC
:C:Great Plains/SampleAR.DIC
:C:Great Plains/SampleB.DIC
:C:Great Plains/SampleBF.DIC
:C:Great Plains/SampleBR.DIC
:C:Great Plains/ASI1655.DIC
:C:Great Plains/ASI1655F.DIC
:C:Great Plains/ASI1655R.DIC

:C:Great Plains/FPD1230.DIC
:C:Great Plains/FPD1230F.DIC
:C:Great Plains/FPD1230R.DIC
 

3)       Move Forms Printer and Custom Report Integration towards the top of the Dynamics.set file.  Note that the dictionaries must be placed in the same order as the product names as shown in the sample below:

      6
0
Great Plains
1493
SmartList
1655
Custom Report Integration

1230
Forms Printer

4141
Sample A
7722
Sample B
Windows
:C:Great Plains/Dynamics.dic
:C:Great Plains/Forms.dic
:C:Great Plains/Reports.dic
:C:Great Plains/EXP1493.DIC
:C:Great Plains/EXP1493F.DIC
:C:Great Plains/EXP1493R.DIC
:C:Great Plains/ASI1655.DIC
:C:Great Plains/ASI1655F.DIC
:C:Great Plains/ASI1655R.DIC
:C:Great Plains/FPD1230.DIC
:C:Great Plains/FPD1230F.DIC
:C:Great Plains/FPD1230R.DIC

:C:Great Plains/SampleA.DIC
:C:Great Plains/SampleAF.DIC
:C:Great Plains/SampleAR.DIC
:C:Great Plains/SampleB.DIC
:C:Great Plains/SampleBF.DIC
:C:Great Plains/SampleBR.DIC

4)      Save the Dynamics.set file in Notepad (File > Save) and close it.

5)      Launch your Great Plains application using this Dynamics.set file.

Verify that Forms Printer is Registered

 

1)      From the Great Plains menu bar select Help> About Microsoft Business Solutions - Great Plains. The 'About Great Plains' window will open.

2)      With the 'About Great Plains' window open select Extras->Additional->Forms Printer, to open the 'Accountable Software Registration' window.

3)      If there is no checkmark in the 'Registered' column next to Forms Printer, then you must register Forms Printer by entering the keys for this version of Forms Printer.  In the 'Key 1' and 'Key 2' columns enter the registration keys exactly as they were sent to you, and then click the 'Register' button in the upper-left hand corner of the window.

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