The version of Forms Printer you are using is older than the version already installed on the server

11 January 2005

Issue Description

Upon starting Great Plains the following message box appears:

 

'The version of Forms Printer that you are using (X.XX.xx) is older than the version that is already installed on the server (X.XX.xx). Forms printer will be disabled on this workstation until the correct version is installed.'

 

Where 'X.XX' is the Forms Printer 'major version . minor version' (e.g. 8.00) and 'xx' is the build number.

 

This message occurs when the version or build of Forms printer installed on the workstation is older than the version or build of Forms Printer tables installed on the server.  This typically occurs when a newer version/build of Forms Printer is installed on one or more workstations.  During the installation of Forms Printer on these workstations, the newer version/build is recorded in the Forms Printer tables on the server.

Solution

When Great Plains is launched on a workstation Forms Printer starts up and compares its build number (stored in the FPD1230.DIC file in the Great Plains application folder) to the build number stored in the 'ASI00800' table in the DYNAMICS database of the SQL server.

The version/build stored in the 'ASI00800' table must match the version/build on the client workstation.  If the version/build on the workstation is older than the version/build specified in the 'versionBuild' column of table 'ASI00800' in the DYNAMICS database, then the message above will be presented.  You can identify the record for Forms Printer in the 'ASI00800' table by looking for 'Product ID' 1230.

To resolve this problem, the workstation with the older version/build of Forms Printer must be upgraded to the version/build specified in the 'ASI00800' table in the DYNAMICS database of the SQL Server.

Alternatively you can check the newer version/build on a functioning workstation (a workstation with the newer version/build of Forms Printer) as follows:

  1. Launch and log in to Great Plains.
  2. From the application menu bar, select Help > About Microsoft Business Solution-Great Plains.
  3. With the 'About Great Plains' window open, select Extras > Additional > Forms Printer from the application menu bar.  This will open the 'Accountable Software Registration' window.
  4. The version/build number will be listed to the right of the Forms Printer module.
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