Unable to Load Report, Invalid Job Number Dialogs

31 May 2006

Issue Description


Cause: The wrong version of a Crystal Report dll file is registered on that workstation for the Version of the Report that is being printed..  (usually a Crystal 8.5 DLL was registered and is taking the place of the appropriate Crystal 9,10, or 11 DLL )

This Dialog will occur if another product is installed which re-registers the Crystal 8.5 runtime components after you have already installed Forms Printer for Crystal 9 or greater. 

 It will also occur if you are intentionally using the Crystal 8.5 version of Forms printer or Crystal Runtime Components, but your Crystal report has been inadvertantly upgraded to Crystal 9 or above format by opening and saving it from the Crystal Reports application.





This is the same issue as KB Article 497, but some Crystal Components report the error as "Invalid TLV record." which is the key phrase in that article.


  • If using Crystal 9, Find the file craxdrt9.dll (in a standard installation, this would be located in C:\Program Files\Common Files\Crystal Decisions\2.0\bin).

 NOTE: if using Crystal 10, this DLL is named craxdrt.dll and is found in C:\Program Files\Common Files\Crystal Decisions\2.5\bin\craxdrt.dll

 NOTE: if using Crystal XI this DLL is named craxdrt.dll and is found in C:\Program Files\Common Files\Business Objects\3.0\bin\craxdrt.dll

  •  Register the craxdrt9.dll file (if using Crystal9), or the craxdrt.dll file for Crystal 10 , XI or greater:


    • Click the Windows 'Start' button.
  • Select 'Run' and type:
 regsvr32 "C:\Program Files\Common Files\Crystal Decisions\2.0\bin" 
in the Open field.  (use the path where the dll was found in step 1) 
  1. Select 'OK'
  2. If you receive the message, "DllRegisterServer in ...craxdrtxxx.dll succeeded" you know the file is properly registered.
  3. Select 'OK'.

If this does not resolve the problem, You should re-install Forms Printer for Crystal 9,10 or 11 on the workstation to insure all crystal DLLs are in place and registered.   please contact the Accountable Technical Support Team for further assistance:

Phone: 484-875-0600 then select Technical Support option.
Email: Accountable Software Technical Support Team (techsupport@accountable.com)

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